Your Cosmetics -- Alexandra de Markoff
Alexandra de Markoff Cosmetics
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Your Cosmetics FAQ

Will I get a confirmation that my order has been processed?

Yes, we will email you a confirmation, including your order number, an itemization of the products you ordered and the total amount charged. We will send a subsequent email when we ship your products, including tracking information, if available.

Can I check the status of my order?

Yes, if you ordered online you can go to your Your Account and click on Order History or you can click on the link in the confirmation email that we sent to you.  

How long can I expect delivery to take?

Most items are shipped approximately within 1-2 days of ordering.  We do not process orders or ship on Holidays, Saturdays or Sundays.  After processing your order shipping will take the appropriate time allotted depending on the shipping method of your choice.

Please see our shipping page for details.  Click here

Do you charge Tax?

We only collect sales tax for residents of the state of Idaho.

What credit cards do you accept?

We accept Visa, MasterCard, Discover, and American Express.

Where does Your Cosmetics ship?

We ship to the 50 United States . At this time we do not ship to APO/FPO, Canada , US territories or internationally but will be updating our services in the near future.  

Is my credit card information secure?

Yes, we use state of the art technology to encrypt (scramble) all information sent via the Internet so that data arrives privately and securely to its destination. Your Cosmetics makes every effort to protect your online order by using Secure Sockets Layer (SSL) Technology.

When is my credit card charged?

Your credit card is charged on the day that your order is shipped.

What is Your Cosmetics Return Policy?

Customer satisfaction is very important to us; please see our return policy for details on returns and exchanges. Click here,

How long does my refund take?

Refunds generally appear on you credit card statement in one to two billing cycles. Since all our online orders require credit cards as a method of payment, your refunds will take the form of a credit back to the same credit card used to make the original purchase.  No cash refunds.

How do I place a gift order?

You will be asked for a shipping address, name and phone number when you enter your order.  Please enter the gift recipient's information as requested or we will not be able to process the order.

What if I have questions or comments about products?

Please feel free to contact us Monday through Friday from 9 AM to 5 PM Mountain Time if you have comments or questions about our products.  208-846-8419

Will you share or sell or share my E-mail address or other personal information to other businesses?

Never, we do not share, sell or barter your email address with any third party businesses.  Your Cosmetics has relationships with credit card processing companies. These companies only have access to information that is necessary to process and complete your transaction.  Please see our Privacy Policy for complete details.  To further insure your privacy, all orders are packaged and shiped from our location in Eagle, Idaho. No fulfillment agency or additional third party will have access to your personal information.

Your Cosmetics reserves the right to share personal information with legal authorities to the extent required by law.

Can I order a gift certificate online?

At this time we do not offer gift certificates but we will have them in the near future.

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